The Dialpad vs Aircall Guide: Pros, Cons, & Pricing

Aircall and Dialpad Comparison

Here’s a quick look at Aircall vs Dialpad: 

What Is Dialpad?

Dialpad is a unified communications provider with built-in AI. It comes with voice calling, video meetings, business texting, and team messaging, providing all the communication tools you need to collaborate effectively. Dialpad uses VoIP technology to provide its phone service, allowing you to make and receive calls anywhere you have internet access. This lets you drop your expensive phone lines and save money while also giving you the flexibility to work in the office, at home, or on the go. 

What Is Aircall?

Aircall is a cloud-based business phone system designed especially for SMBs looking to improve internal and external communication. It’s mostly used by call centers, sales, and support teams looking for a simple, intuitive solution that even those without technical experience can easily use. Like Dialpad, Aircall allows you to make and receive calls using the internet so you can work from just about anywhere. 

How They’re Similar

Besides offering cloud-based phone systems, Aircall and Dialpad have a number of things in common, including:

• No hardware needed: Unlike traditional business phone systems, both Aircall and Dialpad don’t require any hardware. All you need is an internet connection and an internet-capable device to get talking. However, if you prefer using hard phones, both platforms offer deskphone support. 
• Integrations: Both platforms integrate with some of the top third-party applications, including CRM, helpdesk, and productivity tools, so you and your team can work more efficiently. 
• Collaboration tools: Both Aircall and Dialpad offer tools to make working together easier. Aircall has features like shared inbox, call tagging, conference calling, and call notes+assignment. Dialpad’s collaboration features are a bit more robust, including team messaging, file sharing, video meetings, and whiteboards.
• Scalability: Dialpad and Aircall are both easy to scale, whether you need to add or remove lines. Flexible price plans and no expensive installation or hardware mean you can scale your service as you grow. 

How They’re Different

When comparing Dialpad vs Aircall, the providers have some major differences, including: 

• Primary focus: Aircall is primarily a call center provider for sales and support teams, while Dialpad was designed to be a unified communications provider. 
• AI features: While both providers offer some AI features, Aircall’s are more basic. Dialpad’s AI tools provide advanced functionalities like sentiment analysis, speaker differentiation, and action items. 
• Call monitoring: While Aircall offers some basic call monitoring features, Dialpad offers advanced call monitoring like call listening, call whisper, call barge, and call takeover.
• Uptime: Aircall offers an uptime of 99.95%, which is good but not great, while Dialpad offers 100% uptime for Enterprise customers and 99.999% for those on the Standard and Pro plans. 

Dialpad Pros and Cons

Pros of Dialpad:

• Built-in AI: Dialpad offers powerful AI built into the platform, with real-time transcription, automated call summaries, sentiment analysis, and coaching prompts during calls. 
• Unified communications: Dialpad combines voice, messaging, video conferencing, and team chat into a single app so you don’t need to pay for multiple providers to handle your communication needs. 
• Intuitive user interface: With a clean, modern design, Dialpad’s user interface is user-friendly with a short learning curve for new users. The UI works equally well on both desktop and mobile devices. 
• Affordable: Pricing for Dialpad is competitive, allowing you to save money while you get tons of features. 

Cons of Dialpad: 

• Basic plan: Although the basic plan is very affordable at $15/user/month, it comes with limited features. To get access to 24/7 customer support, IVR, open APIs, faxing, and advanced reporting, you need to upgrade to the Pro plan or higher. 
• Video limitations: Video meetings are capped at 150 participants. If you want to host larger meetings, you’ll need to pay for the Business Meetings add-on. 
• Integrations: Although Dialpad has a decent integrations library, you have to upgrade to get access. 

Aircall Pros and Cons

Pros of Aircall:

• User-friendly: Aircall is easy to set up and learn, requiring minimal technical experience. It’s perfect for small businesses looking to get started quickly. 
• Robust third-party integrations: Aircall has a robust library of integrations, with over 100, including CRM, helpdesk, and productivity tools. 
• Call center features: Aircall offers features like advanced routing and IVR, call recording, call tagging, and analytics to better run your call center. 
• Additional business numbers: Aircall lets you add additional business phone numbers at a rate of $6/month. 

Cons of Aircall: 

• Cost: Compared to other VoIP providers, Aircall’s plans are more expensive with fewer features. 
• User minimum: Aircall requires you to pay for at least 3 users, even if you don’t need that many.
• No native video: While Aircall can integrate with video platforms like Zoom, it does not come with its own video meeting feature.