Both Dialpad and MightyCall are popular VoIP providers, but which is better? In this guide, we’ll compare Dialpad vs MightyCall, including reviews, pros and cons of each, and more. Whether you need an AI-powered solution or something with simple but powerful features, we’ll help you determine the right provider for your organization.
Dialpad vs MightyCall
If you’re looking for a business phone system, you’ve likely seen just how many providers are out there. VoIP (Voice over Internet Protocol) technology has surged in popularity over the last few years, with numerous providers popping up to offer advanced features without the high cost of traditional business phone systems.
In the Dialpad vs MightyCall debate, both offer cloud-based communication services to take your business into the modern era. Dialpad leans heavily into AI, with powerful tools like native language processing and sentiment analysis, plus tons of advanced call management features. In addition to voice calling, Dialpad comes with video conferencing and internal messaging.
MightyCall, on the other hand, focuses on offering a virtual phone system with advanced call management features and business texting. It’s straightforward and functional, making it a great option for SMBs. So which one is right for you? Read on to see our MightyCall vs Dialpad comparison.
MightyCall Reviews
When deciding on a business phone system, it’s always a good idea to take a look at sites like G2 to see reviews from real customers. On G2, MightyCall has an overall score of 4.5 out of 5 from 287 reviewers.
One reviewer, Jessica Y. says, “MightyCall is simple to use, cost-effective, and reliable for small to mid-sized teams that need flexibility.” However, she notes that there have been minor glitches on the mobile app and some call quality issues on weaker networks.
Overall, customers appreciate how easy it is to set up and use, even without prior tech experience. They also like how transparent MightyCall pricing is and consider MightyCall an affordable, feature-rich solution.
Dialpad Reviews
When comparing Dialpad vs MightyCall, MightyCall has a slightly higher score on G2, with Dialpad scoring 4.4 out of 5. However, it’s important to note that Dialpad has more reviews overall, with a total of 3,898.
One of Dialpad’s anonymous reviewers says, “We have been using Dialpad at our organization for a long time…[It’s] user-friendly, and the call quality is consistently clear.” However, some users have noted that Dialpad’s numerous add-on features can make the platform pricey. Overall, customers appreciate the number of features Dialpad provides, the ease of use, and the reliability of service.
Pros of MightyCall
- Intuitive setup and user interface: Setup is quick, with drag-and-drop call flows and no hardware needed. MightyCall’s award-winning UI and clean dashboard make using the platform easy, even without extensive IT experience.
- Rich call management features: MightyCall comes with unlimited calling and SMS in the US and Canada, IVR, call routing, queues, ring groups, call recording, and call whisper/monitoring.
- Integration: Integrates with some top CRM and helpdesk systems.
- Analytics: Comes with real-time analytics and basic reporting, with more advanced features available on higher plans.
- Cost-effective: Pricing starts at $15/user/month when billed annually, making it affordable for small teams.
- Multiple phone numbers: MightyCalls comes with up to 3 toll-free and local phone numbers.
Cons of MightyCall
- Lacks video conferencing: MightyCall doesn’t come with video conferencing.
- Basic analytics: Compared to Dialpad and other VoIP providers, the analytics and reporting features on MightyCall are pretty bare bones, with no real-time data and limited customization.
- Call quality: Some users have noted issues with call quality, including dropped calls and delayed updates.
Pros of Dialpad
- Unified communications: Dialpad bundles voice, messaging, video, file sharing, and conferencing into a single platform.
- Strong AI features: Dialpad’s AI features are native to the platform and come with live transcription, sentiment detection, automated notes, call summaries, and real-time coaching.
- Easy setup: Dialpad’s design makes setup quick and easy, with no hardware needed.
- Scalability: Dialpad is highly scalable, allowing you to keep the same phone system as you grow from a small startup to an enterprise-level organization.
- Integrations: Dialpad comes with top integrations like Google Workspace, Salesforce, Slack, and more, plus API access for custom workflows.
Cons of Dialpad
- Video conferencing limitations: Although Dialpad comes with video conferencing, it limits participation to 150 participants, with advanced meeting plans requiring extra fees.
- SMS issues: Mobile app users often criticize the messaging UI, with unthreaded conversations, refresh bugs, and campaign approval delays.
- Phone support requires upgrade: In order to get access to phone support, you need to pay for one of the higher tiers.
Integrations
Both Dialpad and MightyCall offer integrations with third-party apps, but this is one area where there is a pretty big difference. MightyCall comes with a few integrations, including HubSpot, Zoho, Salesforce, Balto, Zapier, and API access. These can save you time by linking your calling software with your CRM platform so you don’t have to go back and forth between the two.
Dialpad, on the other hand, comes with hundreds of software integrations, from common ones to more niche software integrations. Plus, Dialpad has an open API so you can customize the platform to fit your needs. So, when it comes to Dialpad vs MightyCall, Dialpad has a much more extensive library of integrations.
Pricing
MightyCall offers four tiers of service:
- Core: Starting at $15/user/month (billed annually), the Core plan requires a minimum of 3 users. It comes with all advanced telephony features, unlimited calling and messaging, 3 business phone numbers, and integrations.
- Pro: Starting at $23/user/month (billed annually), the Pro plan comes with everything in Core, plus supervisor workspace, live call monitoring, and analytics and reporting.
- Power: Starting at $30/user/month (billed annually), the Power plan comes with everything in Pro, plus preview dialer, progressive dialer, answering machine detection, and a dedicated account manager.
- Enterprise: The Enterprise plan, which has quote-based pricing, comes with everything in Power, plus predictive dialer, SIP trunking support, and custom integrations.
Dialpad offers 3 tiers of service:
- Standard: Starting at $15/user/month (billed annually), the Standard plan comes with unlimited calling, 1 business number, business texting, team messaging, video conferencing, call management features, built-in AI, and more.
- Pro: Starting at $25/user/month (billed annually), the Pro plan comes with everything in Standard, plus advanced integrations, 24/7 customer support, and multi-office management.
- Enterprise: Like MightyCall, Dialpad’s Enterprise plan has quote-based pricing. It comes with everything in Pro, plus single sign-on, user access control management, and unlimited office locations.
Comparing MightyCall vs Dialpad, both have similar pricing. However, MightyCall lacks video conferencing, AI features, and advanced integrations in any of its plans. Plus, it requires at least 3 users, while Dialpad does not have any user minimums.
Customer Support
MightyCall offers customer support through phone, live chat, and email. Plus, you can book a live onboarding for when you’re first setting up. It doesn’t specify the hours of operation on its website, but reviewers on G2 noted the fast response times and helpful support team.
Dialpad, in comparison, offers 24/5 web and chat customer support on the basic plan, with 24/7 phone support added on the higher tiers. Reviewers on G2 appreciated the helpfulness of Dialpad’s support teams, but noted occasional delays in getting issues resolved.
When MightyCall Is the Better Fit
MightyCall offers advanced call features on its virtual phone system. It’s typically best for small to midsize businesses, startups, and growing teams, and remote teams who need a straightforward phone system with fast, easy setup. It requires no hardware and works across devices, making it a flexible solution for businesses.
When Dialpad is the Better Fit
Dialpad is a feature-rich solution with AI-driven features and unified communications abilities. It’s typically best for modern, tech-savvy businesses looking to leverage AI, remote, hybrid, and mobile-first teams, and SMBs looking for a scalable solution.
Dialpad vs MightyCall Conclusion
Now that we’ve compared Dialpad vs MightyCall, which one is right for your business? MightyCall offers a straightforward phone system that enables flexible working, while Dialpad offers tons of features and integrations driven by built-in AI. Both are powerful tools for improving your communication, and the right one will depend on your unique organization.
If you’re deciding between MightyCall vs Dialpad, or any other provider, OneStop Communications can help. We provide quotes from top providers so you can find the business phone system that fits your needs and budget. Contact us today to upgrade your business communications!
