With so many VoIP providers on the market, it can be difficult to know which one is right for your organization. If you’re trying to decide between MightyCall vs Aircall, you’ve come to the right place. Both providers offer affordable business phone systems, but they differ in a number of ways.
In our guide, we’ll compare Aircall vs MightyCall to show you their similarities, differences, pros and cons, reviews, pricing, and features. By the end, you should have a good idea of which provider will work better for you! We’re based in Atlanta, but we serve the entire US, including Washington, DC and New York.
Aircall and MightyCall Comparison
Before we get too far, here’s a quick look at how Aircall and MightCall compare:
MightyCall | Aircall | |
CRM integrations | Yes, but only a few | Yes, over 100 |
Unlimited domestic calling | Yes | Yes |
Unlimited domestic texting | Yes | No, business texting is metered |
IVR, call recording, and click-to-dial | Yes | Yes |
National Do Not Call List integration | Yes | No |
Power dialer | Advanced | Basic |
Preview dialer | Yes | No |
Call analytics and live monitoring | Yes | Yes |
AI add-ons | No, but it can integrate with Balto | Yes |
Custom user roles | Yes | Yes |
Call monitoring | Yes | Yes |
What Is Aircall?
Aircall offers a cloud-based contact center solution that integrates voice, business texting, social media, and WhatsApp messaging in one platform. Because service is delivered over the internet rather than a traditional phone line, Aircall allows hybrid and remote teams to work seamlessly while saving money.
What Is MightyCall?
MightyCall is a cloud-based call center provider that offers voice calling and business texting. It’s geared towards small-to-medium businesses looking for a simple and affordable way to communicate with customers. MightyCall provides advanced call center features like preview dialer, progressive dialer, and predictive dialer (on the most expensive plan) to make your outbound calling faster and more efficient.
How They’re Similar
When comparing MightyCall vs Aircall, it’s obvious that the two providers have a lot in common. Aside from providing cloud-based services, both offer the essential business phone system features necessary for a small team to run a call center.
Some of these similarities include:
- Call routing: Features like call routing, queues, IVR, and customizable greetings allow you to manage incoming calls so you don’t miss any.
- Call recording: Aircall and MightyCall both include call recording, allowing you to monitor calls for quality assurance and also comply with regulations like HIPAA.
- Call monitoring: Both providers offer live call monitoring so you can monitor agents while they work.
- CRM integrations: Both platforms support integration with popular tools like HubSpot and Salesforce.
- Support for mobile/desktop use: Both Aircall and MightyCall support both mobile and desktop use, giving you the flexibility to communicate anywhere you have an internet connection.
How They’re Different
Although MightyCall and Aircall have a lot in common, some major differences set the two platforms apart, including:
- Auto dialing tools: MightyCall offers outbound dialing features like preview, progressive, and predictive dialers. Aircall, on the other hand, doesn’t have any auto-dialing tools.
- Call routing design: MightyCall includes a rich, visual call flow designer that makes it easy for those without tech experience to build complex, multi-level IVRs and call routing. Aircall does have basic IVR and routing that’s easy to set up, but it’s not as robust as MightyCall.
- Integrations: Both come with integrations, but MightyCall’s offerings are limited. In contrast, Aircall has hundreds of integrations, including CRM, helpdesk, e-commerce, productivity tools, and more.
- National Do Not Call list integration: MightyCall integrates with the National Do Not Call list so you can easily avoid calling numbers that have opted out of telemarketing. Aircall does not offer this feature.
MightyCall Pros and Cons
Pros of MightyCall:
- User-friendly: MightyCall’s user interface is intuitive on both the mobile app and desktop browser, with a clean and simple design that’s easy to navigate.
- Setup: Setup is quick, with no need for expensive installation. Plus, MightyCall offers white-glove onboarding that makes it even easier.
- Flexible call management: MightyCall offers customizable call flows, greetings, multi-level IVR, and routing, making it easy for you to manage incoming calls.
- Affordable: MightyCall’s pricing is competitive, starting at $15/user/month.
- Ideal for SMBS: With no hardware needed and affordable plans, MightyCall is especially great for small or mid-sized teams managing customer-facing communications.
Cons of MightyCall:
- Integrations: Although MightyCall has integrations with top CRM tools like HubSpot, Salesforce, Zoho, and Balto, its offerings are narrow, especially when comparing Aircall vs MightyCall.
- Feature limitations: The entry-level plan lacks advanced analytics and call management. You’ll have to upgrade to access these features.
- Three-user minimum: MightyCall requires you to have a minimum of three users, even if your team is smaller than that.
Aircall Pros and Cons
Pros of Aircall:
- User-friendly: Aircall is praised for its intuitive, clean interface and quick setup. It’s perfect for teams without a ton of tech experience.
- Robust integrations: Aircall offers over 100 third-party integrations, including CRM and helpdesk platforms like Salesforce, HubSpot, Zendesk, Zoho, Freshdesk, Slack, and more.
- Analytics: Additional features like advanced analytics and supervisor tools help track agent performance and KPIs, although you’ll have to upgrade to access them.
- Ideal for sales and support teams: With features like CRM integration, call center tools, and real-time dashboards, Aircall is perfect for customer-facing teams.
- AI add-ons: Aircall has several powerful AI add-ons, like AI assist for supporting agents and an AI agent to help customers.
Cons of Aircall:
- Higher price point: With prices starting at $30/user/month, Aircall is more expensive compared to many other VoIP providers.
- Three-user minimum: Aircall requires a minimum of at least three users, even if your team is smaller.
- Mobile app: Although Aircall offers a mobile app, some users have noted glitches and other issues with its performance.
Aircall Reviews
How do MightyCall vs Aircall compare in reviews from real customers? In general, reviewers are happy with their Aircall service, noting the simplicity of the interface and useful features like call transcriptions, call tagging, and integration with CRM software. However, a number of reviewers mentioned frustration with the responsiveness and helpfulness of customer service.
Here’s how Aircall scored on top review platforms:
- Trustpilot: 3.3 out of 5 stars
- Capterra: 4.2 out of 5 stars
- G2: 4.4 out of 5 stars
MightyCall Reviews
Overall, most people seem to be happy with their service from MightyCall. Many users appreciated the help from customer service, the ease of onboarding, and the functionality of the platform overall. Some users, however, reported issues with the mobile app and limitations with connection.
Here’s how MightyCall scored on top review platforms:
- Trustpilot: 3.3 out of 5 stars
- Capterra: 3.8 out of 5 stars
- G2: 4.4 out of 5 stars
Pricing
Both Aircall and MightyCall operate on a subscription-based pricing model, where you pay per user per month for the service.
For MightyCall, the pricing is structured into four tiers of service. The Core plan starts at $15/user/month, the Pro plan starts at $23/user/month, and the Power plan starts at $30/user/month. They don’t publish pricing for the Enterprise plan, so you’ll have to call for a quote. The Core plan comes with the phone system features you need, while the higher tiers of service add analytics, live call monitoring, and advanced auto dialing features.
Aircall is structured into three tiers of service. The Essentials plan starts at $30/user/month and the Professional plan starts at $50/user/month, while the Custom plan requires you to call for a quote. The base plan comes with phone system and call management features, plus AI transcripts and integrations, while the higher plan adds on analytics, call monitoring, and advanced routing.
Customer Support
Overall, customers seem pretty happy with customer support from both platforms. MightyCall offers customer support via live chat, email, and phone during business hours. Additionally, they offer personalized support while onboarding. Many users noted their friendly and responsive support.
Aircall, on the other hand, offers 24/7 live chat, email, and phone support. Many users noted that support is easy to reach and genuinely helpful, although some had frustrating experiences. When comparing Aircall vs MightyCall, customer service seems to be a tie.
Aircall Features
Here’s an overview of some of the main features Aircall offers:
- Unlimited calling in the US and Canada
- Call recordings
- Toll-free, local, and international phone numbers
- Conference calling, for up to five participants
- Custom business hours to define when your team is available to receive calls
- Voicemail, with AI transcriptions
- Call management features like IVR, extensions, call routing, blocklisting, call queues, ring groups, and more.
- Business texting
- User roles
- Collaborative tools like shared contacts, shared inbox, warm call transfer, and call tagging.
- Integrations with over 100 business tools
- API and webhooks access for customization
- Analytics and live monitoring with an upgrade
MightyCall Features
Here’s an overview of some of the main features MightyCall offers:
- Unlimited calling in the US and Canada
- Unlimited texting in the US and Canada
- Toll-free, local, vanity, and international numbers
- Voicemail and voicemail transcription
- Call recording
- Conference calling, with up to 6 participants
- Call management features like multi-level IVR, call queuing, ACD, call routing rules, call forwarding and simultaneous ring, auto-attendant, and DNC compliance
- Auto dialer, including preview, progressive, and predictive dialing
- Analytics and live monitoring with an upgrade
- Supervisor and agent workspaces
- Built-in mini-CRM
- External integrations with platforms like Salesforce, HubSpot, and Zoho
- API access for custom workflows and integrations
- User roles
- Do Not Disturb mode
MightyCall vs Aircall Conclusion
Both MightyCall and Aircall offer cloud-based business phone systems with easy-to-use interfaces that are especially helpful for customer-facing communications. Aircall has AI add-ons and tons of integrations, while MightyCall shines when it comes to auto dialing features and pricing.
If you need help deciding between MightyCall vs Aircall or want to compare other VoIP providers, give OneStop Communications a call. We’ll help you compare plans from multiple providers so you can find the right one for your needs and budget. Contact us today to see how we can help you optimize your business telecom setup!
