Both Grasshopper and MightyCall offer affordable VoIP service to help you stay connected with customers, but which is better? In this guide to Grasshopper vs MightyCall, we’ll compare the two providers, looking at pros and cons, reviews, pricing, and more to help you determine which is right for you!
When it comes to Grasshopper and MightyCall, we can help you choose which is best for your business. We’re based in Atlanta, but we serve the entire US, including Seattle and New York.
Grasshopper vs MightyCall Comparison
Grasshopper | MightyCall | |
Pricing | Starts at $14/month | Starts at $15/user/month |
Calling | Unlimited domestic calls | Unlimited domestic calls |
SMS/MMS | Unlimited in the US and Canada | Unlimited in the US and Canada |
Voicemail Transcription | Yes | Yes |
Integrations | No | HubSpot, Salesforce, Balto, Zapier, with Zoho coming soon |
Call recording | Yes | Yes |
Analytics | Yes, basic | Yes, basic and advanced |
Multi-level IVR | No | Yes |
Business hours | Yes | Yes |
Auto-dialing | No | Yes, with upgrades |
Conference calling | Up to 10 participants | Up to 5 participants |
What Is Grasshopper?
Grasshopper is a straightforward virtual business phone system that utilizes VoIP, your mobile service, or your landline. It provides you with a business phone number and features to present a professional image to your customers. Grasshopper is perfect for solopreneurs and small businesses looking for an affordable way to manage business calls.
What Is MightyCall?
MightyCall is a VoIP provider offering advanced features and call center capabilities. VoIP, or Voice over Internet Protocol, allows you to make and receive phone calls with an internet connection rather than a phone line. With CRM integrations, call management features, and analytics, MightyCall is perfect for small-to-medium businesses with more complex communication needs.
How They’re Similar
Looking at MightyCall vs Grasshopper, the two providers have a lot in common. Both let you choose between local, toll-free, and vanity business phone numbers to reach your customers. Both offer affordable VoIP service targeted towards small businesses, though MightyCall can scale more than Grasshopper. This means you can drop your expensive landline and use your internet connection to make and receive business phone calls. Plus, you don’t need expensive hardware and installation to get talking. Setup it simple, and you can use any internet-capable device to make your phone calls.
Both Grasshopper and MightyCall also offer features that help you manage your customer interactions better, including business texting, voicemail transcription, call routing, call forwarding, call transfer, and more. Unlike other VoIP providers, neither Grasshopper nor MightyCall offers video conferencing. Both platforms focus on voice calls rather than unified communications features, making them a great choice for businesses looking for a streamlined phone system.
How They’re Different
Although they have a lot in common, there are some major differences between MightyCall vs Grasshopper. While Grasshopper is targeted towards solopreneurs and small businesses, MightyCall is built to accommodate slightly bigger operations that need more advanced features.
Grasshopper is a simple virtual phone system without a ton of bells and whistles. It provides you a straightforward way to communicate with customers while keeping your personal number private. Grasshopper comes with features like call forwarding, call recording (on the higher plans), virtual fax, and voicemail, but it lacks more advanced features. Essentially, it’s a great place to start for small businesses and startups that need an affordable phone system.
MightyCall, on the other hand, is designed to scale with you as your business grows. In addition to basic phone system features, it comes with more features, like call notes, music on hold, call routing, call queues, multi-level IVR, third-party integrations, auto-dialing (on higher plans), and more. With call center functionalities, you can reach more customers and manage more calls, keeping track of customer interactions to stay on the same page.
MightyCall Pros and Cons
Pros:
- Call management features: MightyCall offers extensive call management features, such as call forwarding, routing, flow design, transfer, and more.
- Auto-dialing: On higher tiers of service, MightyCall has power dialing, progressive dialing, and other automatic dialing features that increase your outbound dialing efficiency.
- Easy setup: With no hardware required, setup is fast and easy.
- Call recording and monitoring: Training and compliance are simple with call recording, call whisper, call barge, and more.
- Straightforward phone system: MightyCall’s phone system offers just the features you need without the excessive bells and whistles of some other providers.
Cons:
- Call quality: Some users report dropped calls and delays during busy times.
- Integrations: MightyCall only offers a few integrations, especially compared to other providers.
- Mobile app: Many users say that the mobile app has fewer features and is more confusing than the desktop version.
- No video conferencing: MightyCall doesn’t offer any video conferencing features.
Grasshopper Pros and Cons
Pros:
- Professional image: With features like extensions and custom greetings, Grasshopper helps small businesses create a professional image when interacting with customers.
- Protect private information: Keep your personal number private with a business phone number while using your mobile phone.
- Simple setup: Grasshopper is easy to set up and use.
- Instant response: The instant response feature lets you send automatic text messages to customers when you miss a call.
- Customer service: With 24/7 customer support, you can get help any time you need it.
Cons:
- Lacks features: When comparing Grasshopper vs MightyCall, Grasshopper has fewer features. It’s a barebones phone system with basic features.
- No video conferencing: Grasshopper doesn’t offer any video conferencing features.
- No third-party integrations: Grasshopper doesn’t have any third-party integrations.
Grasshopper Reviews
Grasshopper has a reputation for being an easy-to-use platform that makes business communication simple. Customers enjoy the simple business phone system features provided without the extras of other providers. However, some users noted that it can be difficult to cancel service or set up business texting. Here’s a look at how Grasshopper scores on various review sites:
- G2: 3.9 out of 5 stars
- Trustpilot: 1.9 out of 5 stars
- Capterra: 4.3 out of 5 stars
MightyCall Reviews
MightyCall is known for being easy to use, cost-effective, and reliable. Customers enjoy how simple the setup and onboarding process is and how helpful customer support is. However, some users have expressed issues with the call flows, call quality, and the mobile app. Here’s a look at how MightyCall scores on various review sites.
- G2: 4.5 out of 5 stars
- Trustpilot: 3.5 out of 5 stars
- Capterra: 3.8 out of 5 stars
Both have generally good reviews, but looking at Grasshopper vs MightyCall on G2, Trustpilot, and Capterra, MightyCall has the higher average score.
Pricing
Both Grasshopper and MightyCall are affordable phone system providers for small businesses. But how does their pricing compare?
Grasshopper offers three tiers of service (all prices are when billed annually):
- True Solo: For $14/month, the True Solo plan is for 1 user. It comes with 1 business phone number and 1 extension.
- Solo Plus: For $25/month, the Solo Plus plan comes with 1 phone number, 3 extensions, and unlimited users.
- Small Business: For $55/month, the Small Business plan comes with 4 phone numbers, unlimited extensions, and unlimited users.
In comparison, MightyCall offers four tiers of service (prices are when billed annually):
- Core: For $15/user/month, you get unlimited calling and texting, advanced telephony features, and 3 business phone numbers.
- Pro: For $23/user/month, you get everything in Core, plus supervisor workspace, call monitoring, and analytics and reporting.
- Power: For $30/user/month, you get everything in Pro, plus call center features and a dedicated account manager.
- Enterprise: The Enterprise plan comes with everything in Power, plus power dialing, SIP trunking, and custom integrations. Prices aren’t published, so you’ll have to call MightyCall for a quote.
Customer Support
Your business phone system keeps you in contact with both customers and coworkers. Technical issues happen, no matter the software, so responsive customer support is essential. How do Grasshopper vs MightyCall compare when it comes to customer support?
Both Grasshopper and MightyCall offer 24/7 customer support via phone, ticket support, and online resources. MightyCall also offers live chat support. While Grasshopper’s support seems to be generally helpful, some online reviews have noted issues with response times, especially when the issues are more complex. MightyCall, on the other hand, seems to have a more responsive customer support team with most reviewers feeling satisfied with their help.
Grasshopper Features
Grasshopper offers the essential features you need to handle your small business’s communications. While it doesn’t have a ton of features, those it has can help you run your business more efficiently, including:
- Business phone number to keep your personal number private
- Business texting
- Extensions
- Mobile and desktop apps
- Call forwarding
- Call recording (on higher plans)
- Voicemail and voicemail transcription
- Custom greetings
- Instant response (sends a message when you miss a call)
- Call transfers (on higher plans)
- Simultaneous call handling (on higher plans)
- Incoming call control
- Basic reporting
MightyCall Features
MightyCall is built with teams who have more communication needs, so it comes with tons more features than Grasshopper. Features include:
- Business phone numbers
- Business texting
- Call log, call notes, and message log
- Voicemail and voicemail transcription
- Mobile and desktop apps
- Desk phone support
- Call waiting
- Custom greetings
- Music on hold
- Call management features like call routing, call forwarding, warm and cold transfers, simultaneous ringing, VIP and block list, call queues, and multi-level IVR
- Call monitoring features like call whisper, call barge, call listen, and call intercept
- Automatic dialers (on the highest plans), like preview dialer, progressive dialer, and predictive dialer
- Integrations with Salesforce, HubSpot, Balto, and Zapier
- User and team management features like agent workspace, supervisor workspace, extensions, custom user roles, conference calls, and Do Not Disturb
Grasshopper vs MightyCall Conclusion
At the end of our Grasshopper and MightyCall comparison, which is right for you? Grasshopper is designed to provide the essential features you need to manage your business phone calls. MightyCall, on the other hand, offers more advanced features that can help you manage a higher volume of customer calls. If you’re a solopreneur or small business without complicated communication needs, Grasshopper may be the right phone system for you. On the other hand, MightyCall is great for growing SMBs who need more advanced features.
Need help deciding between Grasshopper vs MightyCall? OneStop Communication can help. We’ll provide you with quotes from multiple providers to help you find the right plan to fit your budget. Contact us today to see how we can help you with all your business telecom needs!
