A PABX telephone system is a powerful tool that helps businesses manage both internal and external calls more efficiently. From small companies to growing enterprises, PABX systems allow you to easily connect to team members and customers. Features like call routing,
Business telephone systems have gone through major changes in the past couple of decades. Whether you’re looking for a landline or VoIP-based system, you have tons of options to fit your organization’s unique needs. But not every phone system is made
Key TakeawaysZoom Phone offers flexible VoIP plans starting at $10/user/month, with basic to advanced features like voicemail transcription, call routing, and CRM integrations—but outbound calling and global features cost more.Three core Zoom Phone plans (Metered, Unlimited, Global Select) cater to different
Multi-line phone systems allow your business to take multiple phone calls at a time. This is a must for all types of businesses that manage a high volume of phone calls. But not all multi-line business phone systems are the same.
If you’re looking to improve the performance of your call center, call center analytics may just be the thing you’re looking for. By measuring KPIs (Key Performance Indicators) like average handle time, call volume, and customer satisfaction, you can create effective
In a not-so-distant past, POTS lines ruled the world, connecting people locally as well as globally. POTS lines were the gold standard of business telephone systems (especially considering there weren’t really any other options). But with VoIP (Voice over Internet Protocol)
IVR systems are so widely used that you’ve most certainly interacted with one, even if you aren’t familiar with the term. But what does IVR mean? An Interactive Voice Recording system, or IVR system, is a powerful tool that any business
If you’ve been shopping around for business telecom solutions, chances are you’ve seen the term “SIP phone.” But what is a SIP phone? And what benefits does a SIP phone have for your company? SIP phones have changed the business telecom
With recent advances in telecommunications, businesses have more flexible options to meet their needs. Softphones for businesses give you the ability to communicate with your customer base without the purchase of expensive hardware. With more offices going remote, softphones also give
Whether your call center is large or small, finding the right automatic call distribution software will make all the difference. From improved efficiency to better first call resolution rates, ACD comes with a huge number of benefits. But what is automatic
