Choosing the right cloud-based phone system can have a big impact on your team’s productivity and customer service. Aircall pricing is often a key consideration for businesses evaluating this VoIP solution, but the platform’s limitations may have some people searching for Aircall alternatives.
In this guide, we’ll cover Aircall pricing, pros and cons of the system, and how it compares to top alternatives so you can decide if it’s the right fit for your business. If you need help choosing a VoIP provider for your business, we can help you. We’re based in Atlanta, but we serve the entire US, including Boston and Chicago.
Aircall Pricing
Aircall pricing is pretty competitive, making it a great choice for teams in need of advanced business telephone features. Aircall offers two main tiers of service:
- Essentials: The Essentials plan starts at $30/license/month. It comes with unlimited calls in the US and Canada, telephony features like IVR, call recording, and click-to-dial, business texting, and unlimited simultaneous outbound calling.
- Professional: The Professional plan starts at $50/license/month. It comes with everything in the Essentials plan, plus Salesforce integration, mandatory tagging, advanced analytics, live monitoring, call queues, smart routing, Power Dialer, and Voicemail Drop.
- Custom: The Custom plan features unlimited calls worldwide, custom onboarding, access to API developer support, single sign-on, and more. This plan requires 25 users minimum and pricing is quote-based, so you’ll need to call Aircall for more details.
What Is Aircall?
Aircall is a cloud-based business phone and call-center platform designed to replace traditional office phone systems with VoIP (Voice over Internet Protocol). This means you can use your internet connection to make and receive phone calls. With no phone line and no hardware required, you can get set up quickly without a huge capital expenditure. It comes with tons of features and is ideal for customer support and sales teams with at least three employees.
Aircall features include:
- Toll-free or local phone numbers in over 100 countries
- Call management tools like smart routing, click-to-dial, conference calling, IVR, warm transfers, and more
- Team collaboration features like shared inboxes and call tagging
- Real-time dashboards to track call volumes, wait times, and more
- AI tools assist with summarization and coaching
- Integration with over 100 platforms
Pros of Aircall
Founded in 2014, Aircall has become a popular VoIP provider with call center capabilities. Some of the benefits of Aircall include:
- Easy to set up and use: One of the places Aircall excels is in its user-friendly deployment and use. There’s no hardware required, just an internet connection and an internet-capable device. The interface is intuitive on both desktop and mobile, making it easy for employees to use its features from the start.
- Excellent integrations: Aircall connects with over 100 tools, including Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Shopify, and more.
- Robust call features: Aircall offers tons of advanced call features, like call routing, IVR, warm transfers, call queuing, voicemail, and business texting. Team features like shared inboxes and call tagging help agents work together to handle customer needs.
- Advanced analytics: With both real-time and historic reporting and analytics, you can keep track of call volume, wait times, performance metrics, and more to make data-driven decisions.
- International reach: With local and toll-free numbers in over 100 countries, Aircall’s global reach can help you expand your business.
- Flexibility: Aircall’s cloud-based phone system lets you make and receive phone calls from anywhere you have internet access. This enables remote and hybrid teams to work together seamlessly.
Cons of Aircall
While Aircall is a great platform, it’s not perfect. Some of the cons of Aircall include:
- Minimum of 3 users: In order to sign up for Aircall, you must have at least 3 users, which isn’t ideal for solo users or teams of 2.
- No omnichannel support: Unlike some of the Aircall competitors we’ll mention below, Aircall only offers call center features. With no video conferencing and chat, it doesn’t allow customers to reach you on multiple channels.
- Customer support: Some users have reported that it’s difficult to get help with technical issues. Response times can be slow, and the ticketing system can be confusing.
Aircall Features
Now that we’ve discussed Aircall pricing and pros and cons, let’s take a look at some of Aircall’s main features.
- VoIP phone system: Make and receive calls over the internet using a softphone application or a deskphone.
- Toll-free and local numbers: Available in over 100 countries.
- Call routing: Automatically direct calls to the right agent or department, based on customer input.
- Interactive Voice Response (IVR): IVR allows callers to interact with a menu using voice or keypad inputs, which then routes them to the right department or information without needing to speak to a live agent.
- Call queuing: During high-volume times, callers are placed in a queue so their call can be answered in the order it was received.
- Call recording: Record calls for training and compliance.
- Warm and blind transfer: Seamlessly transfer calls with or without prior agent conversation.
- Click-to-Dial: Call any number directly from a CRM or webpage with one click.
- Screen pop: When an agent receives an inbound call, screen pop brings up relevant customer information.
- Call tagging and notes: Agents can add custom tags or notes during or after a call.
- Real-time dashboard: Shows live call volume, duration, wait times, and agent activity in real-time.
- Call metrics reports: Provides historical reporting for call data, user performance, and trends.
- Activity feed: Tracks all call activity in chronological order.
- AI call summaries: Auto-generated recaps using AI (available as an add-on feature).
- Integrations: Integrates with over a hundred third-party applications and tools, including Salesforce, Hubspot, Zendesk, Zoho CRM, Sugar CRM, Slack, Intercom, Microsoft Teams, Shopify, Pipedrive, and more.
- Business SMS: Send and receive texts from Aircall numbers.
- Team SMS inbox: Manage SMS messages collaboratively like emails.
- Call scheduling: Schedule a specific time to automatically place an outbound call.
- Admin tools: Set custom business hours, record voicemail greetings, blacklist calls, and set user roles and permissions.
- API access: API access lets you customize and integrate with more applications.
Aircall Alternatives
While Aircall has tons of great features, it may not be right for your business needs. But with so many VoIP providers on the market, it can be difficult to decide which one to use. That’s why we’ve pulled together a list of some of the top Aircall competitors to consider. Whether Aircall pricing is too high or it simply doesn’t have the features you need, here are some alternatives that may just fit the bill for your needs.
Dialpad
Dialpad is a cloud-based communication platform that combines voice, video, and messaging. Dialpad really shines with its built-in artificial intelligence. Tools like real-time call transcription, automatic summaries, and sentiment analysis help you provide a better customer experience. Plus, seamless integrations into platforms like Google Workspace and Microsoft 365 makes it an ideal platform for remote and hybrid teams that want a smart, scalable system with advanced features.
Key Features: AI-powered voice intelligence features like sentiment analysis, real-time call transcription, keyword tracking, live coaching, and automated call summaries.
Pricing: Dialpad pricing starts at $15/user/month for the Standard plan. The Pro plan starts at $25/user/month, and the Enterprise plan offers quote-based pricing.
Who Is It Best For: Dialpad is best for sales and support teams looking for real-time AI insights and SMBs wanting unified voice, video, and messaging.
Why Is Dialpad a Top Aircall Alternative?
Unlike Aircall, which offers voice calling and some basic business texting, Dialpad is a true Unified Communications platform. It offers voice, video, and messaging so you can keep track of all business communications in one app. Dialpad also offers more affordable starter plans compared to Aircall and has no user minimum.
RingCentral
RingCentral is a leading cloud-based UCaaS (Unified Communications as a Service) platform that brings together voice calling, video conferencing, team messaging, and internet faxing into one unified solution. Designed for businesses of all sizes, it offers powerful call management features, advanced analytics, and seamless integrations with applications like Salesforce, Google Workspace, Microsoft Teams, and Zendesk.
Key Features: Integrations with over 300 applications, robust video conferencing features, security features like end-to-end encryption and single sign-on.
Pricing: Currently, RingCentral doesn’t have its pricing published and requires you to call for a quote.
Who Is It Best For: RingCentral is best for SMBs in need of a unified communications application and remote and hybrid teams that rely heavily on video conferencing.
Why Is RingCentral a Top Aircall Alternative?
RingCentral is a feature-rich platform that can handle all of your organization’s communication needs, including voice, video, and messaging. Plus, with over 300 integrations, you can customize the platform right out of the box without the need for an IT team.
Zoom Phone
Zoom Phone is a cloud-based business phone system built on the popular Zoom platform, offering voice calling, SMS, and advanced call management features. With Zoom’s characteristic intuitiveness, Zoom Phone is easy to use and integrates seamlessly with Zoom Workplace.
Key Features: Metered or unlimited domestic calling, plus advanced call management features and AI features like call summaries and voicemail task extraction.
Pricing: Pricing for Zoom Phone starts at $10/user/month for their Metered plan. For $15/user/month, you get unlimited domestic calling. The Global Select plan starts at $20/user/month and provides domestic calling in over 40 countries.
Who Is It Best For: Zoom Phone is best for companies already using Zoom Workplace, looking to unify all their communications.
Why Is Zoom Phone a Top Aircall Alternative?
When bundled with Zoom Workplace, Zoom provides a fully unified communications platform. Compared to Aircall pricing, Zoom Phone is much more affordable. Plus, it has scalable global calling with better support for international numbers.
8×8
8×8 is a comprehensive cloud communications platform that offers voice, video, chat, and contact center solutions. It features advanced call management, auto-attendants, global calling, and robust analytics.
Key Features: Smart call routing, call queuing, video conferencing, and international calling.
Pricing: As of right now, 8×8 doesn’t publish its pricing online. You’ll have to call for a quote.
Who Is It Best For: 8×8 is ideal for growing businesses, international teams, and enterprises that need a reliable communication solution.
Why Is 8×8 a Top Aircall Alternative?
Unlike Aircall, 8×8 includes video conferencing and team chat in its base plans. Plus, its contact center functionalities allow your customers to reach out in the way that suits them best.
Grasshopper
Grasshopper is a virtual phone system that helps you keep your private information separate from business calls. Using your cell phone or an internet-capable device, you can make and receive business calls with a virtual phone number. Grasshopper helps you create a professional image without blowing your budget on more expensive systems.
Key Features: Business phone number, extensions, business texting, instant response, and custom greetings.
Pricing: Pricing starts at $14/month for the True Solo plan, which is for a single user. For $25/month, you can add unlimited users with one phone number and up to three extensions. The Small Business plan costs $55/month for up to 4 phone numbers and unlimited extensions.
Who Is It Best For: Grasshopper is best for freelancers, solopreneurs, and small businesses who need a simple phone system.
Why Is Grasshopper a Top Aircall Alternative?
Unlike Aircall, Grasshopper doesn’t have any minimum user requirements. It offers simple features for communicating with your customers without the per-user costs of many other phone systems.
CloudTalk
CloudTalk is a cloud-based business phone system designed specifically for sales and customer support teams. It offers powerful VoIP calling features like intelligent call routing, call queuing, and click-to-call for busy call centers. With 160+ international phone number options, CloudTalk helps businesses establish a global presence and connect with customers around the world.
Key Features: Call center features like intelligent routing, click-to-dial, campaign management, and automated dialing.
Pricing: Like many of the other providers on this list, CloudTalk doesn’t have its pricing published online. You’ll need to call for a quote.
Who Is It Best For: CloudTalk is best for sales and support teams that handle high call volumes and SMBs in need of affordable international calling.
Why Is CloudTalk a Top Aircall Alternative?
CloudTalk offers more affordable pricing plans for businesses on a budget with stronger international coverage than Aircall. Plus, there’s no minimum user requirement, unlike Aircall.
Aircall Pricing Conclusion
Aircall offers numerous call center features for sales and customer support teams, with Aircall pricing starting at $30/license/month for a minimum of three users. While Aircall can be a great provider, it lacks the unified communications features of some of its competitors.
If you need help finding a provider that better fits your needs, OneStop Communications can help. We’ll compare pricing and plans from top providers to help you find one that will fit your budget. Contact us today to get started!
