OpenPhone and RingCentral are two top business phone providers, but they’re designed to meet different needs. In this OpenPhone vs RingCentral comparison, we’ll walk you through how these two VoIP providers stack up against each other.
Finding the right business phone system will make all the difference for your business. We’ll cover reviews, pros and cons, features, pricing, and more to help you determine which one is right for you. When it comes to OpenPhone vs RingCentral, we can help you choose which is best for your business. We’re based in Atlanta, but we serve the entire US, including Chicago and New York.
RingCentral vs OpenPhone
Both RingCentral and OpenPhone offer VoIP, or Voice over Internet Protocol. This service allows you to make and receive phone calls over the internet, rather than on a traditional phone line, which can save you tons of money.
Here’s a quick look at how OpenPhone vs RingCentral compare:
OpenPhone | RingCentral | |
Pricing | $15-$23+/user/month | $20-$35+/user/month |
Communication Channels | Voice Texting Internal messaging | Voice Texting Video Team Messaging |
Integrations | 8 including HubSpot, Salesforce, Zapier, and more | Over 300 including Salesforce, HubSpot, Microsoft teams, and more |
AI Features | AI call summaries, transcripts, and tags | Robust AI features including AI receptionist, call notes, summaries, transcription, and more |
Customer Support | Live chat Knowledge base | 24/7 live chat and phone support Ticketed support Social media Knowledge base |
Trial | Free 7-day trial | Free 14-day trial |
Deskphone support | No | Yes |
RingCentral Reviews
RingCentral offers Unified Communications as a Service (UCaaS), with voice calls, video conferencing, business texting, team chat, and collaboration features. It goes beyond basic phone service to provide advanced features that enable remote, hybrid, and in-office teams to work together more efficiently. It’s one of the most well-known VoIP providers, but what do actual customers have to say about it?
Here’s how RingCentral scored on top review sites:
Capterra: 4.2 out of 5 stars
G2: 4.1 out of 5 stars
TrustRadius: 8.3 out of 10 stars
Reviewers appreciate how RingCentral brings together essential business communication channels in one platform. They note its reliability and ease of use. Some reviewers, however, were dissatisfied with the customer service as well as how difficult it was to cancel service.
OpenPhone Reviews
OpenPhone is a virtual phone system provider that offers unlimited calls and texts in the US and Canada. It’s not as feature-rich as RingCentral, but with affordable pricing and quick deployment, OpenPhone is perfect for small businesses in need of a reliable solution. But what do actual customers have to say about it?
Here’s how OpenPhone scored on top review sites:
- Capterra: 4.2 out of 5 stars
- G2: 4.7 out of 5 stars
- TrustRadius: 7.5 out of 10 stars
Reviewers appreciate how easy OpenPhone is to set up and use, noting its robust texting features. With open APIs, customers can customize the platform to their needs. However, some customers expressed frustration that customer support didn’t always seem to be able to resolve their issues.
Pros and Cons of RingCentral
Pros:
- Feature-rich: When it comes to features, RingCentral is one of the most feature-rich platforms on the market. From advanced call management to AI, it has just about everything you need to handle all your business telecommunication needs.
- High-quality audio and video: When switching to VoIP, many people worry about the call quality. But RingCentral has excellent call and video quality so you can communicate clearly.
- Remote-friendly: RingCentral works on deskphones, which is great if you already have the hardware, as well as on desktops and mobile phones. This flexibility is perfect for remote and hybrid teams.
- Easy setup and use: Setup is easy and the platform is pretty intuitive, allowing you to start using RingCentral almost right away.
- Customization: With so many features, you can customize RingCentral to fit your needs, whether complex or simple.
- Integrations: RingCentral comes with over 300 integrations (depending on the plan you subscribe to), from popular tools to more niche software.
Cons:
- Complexity: Although the number of features is a benefit, it can also be a downside. With so many features, it takes time to learn the platform and fully take advantage of all it has to offer.
- Customer support: Many reviews across the internet mention that customer support could be better, from a slightly outdated knowledge base to unhelpful customer service agents.
- Limited simultaneous calls: RingCentral limits the number of simultaneous phone calls you can make. If you make a high volume of calls, this can be an issue.
Pros and Cons of OpenPhone
Pros:
- User-friendly: OpenPhone has a modern user interface that’s intuitive, making it easy to use regardless of technical skill level.
- Affordable: OpenPhone’s plans are very affordable, giving you tons of features without breaking the bank.
- Business texting: As noted in many of its reviews, OpenPhone’s business texting features are excellent. For example, you can schedule texts and save frequently used messages to send with one click.
- Analytics: With daily, weekly, and monthly analytics, you can track KPIs to make data-driven decisions.
Cons:
- Lacks features: Although many people appreciate OpenPhone for its simplicity, it does lack features compared to RingCentral. If you have more advanced communication needs, OpenPhone may not be the best for your needs.
- Connection issues: Some users have reported issues with dropped calls and poor call quality.
- Customer support: Although OpenPhone provides multiple channels for support, some users have complained of difficulty reaching them.
RingCentral Features
RingCentral comes with tons of features, especially when you pay for the higher tiers of service. Some of the top features include:
- Multi-level IVR: A call menu that takes customers to where they need to go based on their input.
- HD video meeting: Host video meetings with up to 200 participants.
- Advanced call monitoring: Call monitoring, whisper, and takeover allow supervisors to monitor calls and support agents during training.
- Call recording: Record calls on demand (or automatically with higher tiers) for training and compliance.
- Single sign-on: Employees can log in once to access multiple platforms.
- Analytics: Track call metrics like average handle time, call abandonment, and first response time.
- Team collaboration: Features like team messaging, file sharing, collaborative notes, and more help your team work together, whether in the office or remotely.
- Integrations: RingCentral connects to hundreds of third-party applications so you can work more efficiently.
- Visual voicemail: Voicemails are transcribed so you can manage them quickly.
- Deskphone and softphone support: Use RingCentral with a deskphone, on your computer, or on a mobile device.
OpenPhone Features
Compared to RingCentral, OpenPhone is much more basic. However, the features they do have, especially in the Business plan and up, are useful. Some of the top features include:
- Unlimited domestic calling and texting: Make unlimited calls and texts in the US and Canada.
- Voicemail transcription: Voicemails are transcribed so you can manage them quickly.
- IVR: Customers are greeted with a phone menu and taken to the right department or person, depending on their input.
- Auto call recording: In the Business plan and up, calls are automatically recorded for training and quality assurance.
- Business texting: Schedule automatic replies, schedule messages, and manage customer interactions.
- Call forwarding: Forward calls to another phone number if you’re out of the office.
Integrations
Integrations help you and your employees work more efficiently by connecting top applications to your business phone system. When comparing the two providers, RingCentral outshines OpenPhone.
OpenPhone comes with 8 out-of-the-box integrations, including Slack, Make, Zapier, Webhooks, Hubspot, Salesforce, Jobber, and Gong. RingCentral, on the other hand, has over 300 integrations, allowing you to fully customize your phone system.
Pricing
When comparing OpenPhone vs RingCentral, pricing is one area where you’ll see a big difference. OpenPhone offers three plans that range from $15/user/month to $35/user/month when paid annually. The Starter plan comes with very basic calling and messaging features. If you want call management and AI tools, you’ll have to upgrade to the Business plan. The Scale plan adds dedicated onboarding support and priority customer support.
RingCentral, on the other hand, ranges from $20/user/month for the Core plan to $35/user/month in the Ultra plan. While upgrading adds more advanced features, all plans come with HD voice and video, single sign-on, shared voicemail, and access to APIs.
Customer Support
Users on review sites like G2, TrustRadius, and Capterra seemed to agree on one thing: both RingCentral and OpenPhone could do better.
RingCentral offers 24/7 phone and chat support, ticketed support, social media, and a knowledge base. But many reviewers were unhappy with how their issues were handled. OpenPhone offers email, live chat, and knowledge base support, but again, many customers complained of how difficult it was to actually get help.
When RingCentral Is the Best Fit
RingCentral is a feature-rich UCaaS provider that is popular for businesses of many sizes. It’s best for:
- Large businesses with multiple locations.
- Businesses with complex communication needs.
- Healthcare providers who need to comply with HIPAA.
- Educational organizations looking for a discount.
When OpenPhone Is the Best Fit
OpenPhone is a simple virtual phone system that’s geared towards small-to-medium businesses. It’s best for:
- Small teams with basic communication needs.
- Businesses on a budget.
- Organizations with no in-house IT department.
OpenPhone vs RingCentral: Which Should You Choose?
Now that we’ve compared OpenPhone vs RingCentral, which one is right for you? If you’re looking for a feature-rich platform that has advanced analytics and customizations, RingCentral might be the right choice. On the other hand, if you’re a smaller business with more basic needs, OpenPhone may be just what you’re looking for.
If you need more help deciding between the two, or if you’d like to compare even more providers, OneStop Communication is here. We provide personalized quotes from multiple providers to help you find the one that fits your needs and budget. Contact us today to get started!
